Tier 4 Support Engineer

Lviv, Ivano-Frankivsk Full-time, Remote ZR_855_JOB

Project overview

We have been founded 25 years ago and produce software for hospitals. It has around 400 paying clients worldwide (huge to small hospitals).
Our products are designed to enhance care quality and improve financial performance throughout the hospital. With extensive experience in high acuity environments, the company delivers results in areas of the hospital with the highest cost, revenue, mortality, and morbidity.

Requirements

– B.Sc. in Computer Science or equivalent;
– 5 years of proven experience in C# development with WPF\WinForm;
– Experience with recent versions of SQL Server and complex SQL queries;
– Good English reading, writing, and conversational skills;
– Excellent troubleshooting and problem-solving skills, initiative, out of the box thinking;
– Customer-facing communication skills (verbal and written);
– Ability to understand flows and provide creative technical solutions;
– Readiness for long time cooperation.

Nice to have

– Experience in OOP and design patterns;
– Experience in developing services, including WCF;
– Experience in multithreaded applications, including TPL;
– Experience with performance profiling tools.

Responsibilities

– Perform in-depth troubleshooting including debugging through the product code level as well as analyzing product logs and dumps to identify and resolve complex R&D bugs that were escalated by customers;
– Provide a quick and professional solution for critical problems and participate.

We offer

– Work at an international company with high-tech software products;
– Informal and friendly atmosphere;
– Competitive remuneration;
– Opportunity for professional growth;
– English and Hebrew classes with a lot of fun;
– IT CLUSTER membership;
– Cool corporate events, team buildings;
– New big office with a lot of cool stuff;
– Library in the office;
– Gym in the office;
– Ping-pong and PS;
– Birthday gifts;
– Attention to every employee.

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