IT Desktop Support Engineer

Lviv Full-time, Remote ZR_1108_JOB

Project overview

A leading Australian IT services and solutions provider, Axiom Technologies is focused on helping customers solve complex business challenges using innovative technology solutions. We help our clients with Managed IT outsourcing, Procurement Services, Global Infrastructure Maintenance Hardware Support (AMC) & Resource fulfillment helping them with their deliverables.


Personal Attributes:

– Strong analytical and problem-solving capabilities;
– Well organized and extremely detail-oriented;
– Strong customer service ethic and great communication skills, both oral and written;
– Passionate about delivering quality no matter what you are doing;
– Can work both independently and in a collaborative team-oriented environment;
– A self-starter, motivated to push the limits and think outside of the box;
– Fondness for solutions that are simple, elegant, and effective;
– Ability to work with and maintain confidential information.

In-depth knowledge of:

– Windows OS (Windows 7 & 10);
– Microsoft Office & Office 365 applications
– PC/Laptop hardware
– PC/Laptop peripherals, including printers
– Mobile devices

Basic knowledge of:

– Active Directory
– Exchange
– Apple OS

English and Local Language Ability

– Speaking – Excellent; – Writing – Excellent; – Reading – Good.

– Experience in a similar role – 2+ Years;
– Computer OS/Peripherals troubleshooting;
– Handling Different PC Operating Systems (Windows7/8 and 10);
– Performing Hardware Software Installation (understanding of deployment tools like SCCM);
– Basic knowledge of SOE and group policies;
– Printer support;
– Good knowledge of MS Office tools installation&troubleshooting;
– Excellent customer service and people skills;
– Field experience supporting a variety of technologies and services;
– Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems;
– Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.


– Responding to client support requests;
– Contacting clients to find out the nature of the problem;
– Travelling to the client’s location or connecting via a remote link;
– Troubleshooting hardware and software issues;
– Installing and maintaining hardware and computer peripherals;
– Installing and upgrading operating systems and computer software;
– Troubleshooting networking and connection issues;
– Advising on software or hardware upgrades;
– Providing basic training in computer operation and management;
– Completing job reports and ordering supplies.

We offer

– Work at an international company with high-tech software products;
– Informal and friendly atmosphere;
– Competitive remuneration;
– Opportunity for professional growth;
– English classes with a lot of fun;
– IT CLUSTER membership;
– Cool corporate events, team building;
– New big office with a lot of cool stuff;
– Library in the office;
– Gym in the office;
– Ping-pong and PS;
– Birthday gifts;
– Attention to every employee.

Apply now

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